Home Warranty Reviews

Good Home Warranty Reviews Are Easy

With HomEase!

 

HomEase is not like most home warranty companies.  Home warranty companies focus on selling and not on customer service. Other home warranty companies hide behind obtuse legal documents, hidden fees and non-professional service techs.  They care more about profits than customers. They don't care about your time. Wait on hold? Ok. Wait for approval? OK.  Wait for techs? OK. 

HomEase is Different

HomEase home warranty

When we set out to build HomEase, we knew we had to come up with a better way. HomeEase is dedicated to finding a more modern approach for helping you benefit from a home warranty program that’s actually useful. To figure out exactly what was broken, we asked you about your biggest frustrations. Here’s what we discovered:

  • You want one source for all your service and protection
  • You want clear terms, great technicians and reliable, hassle-free service on-demand
  • You want a smooth claims process that works for you, not against you

Of course, why wouldn’t you want those things? We want to give you all of that and more. At HomEase, our goal is to make your life easier.

We go beyond the old “break-fix” warranty model by offering the perfect mix of prevention and ongoing care. Our on-demand service and extended protection for your home products and appliances mean, whether it’s a dishwasher repair, home theater installation, or tech troubleshooting, HomEase has you covered. We provide protection and appliance repair on our dime, for covered products!

HomEase is the best home warranty company! But don't take our word for it. Look at home warranty reviews from some of our customers!

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Thomas Anders

THOMAS

Denise Penn

DENISE 

woman

 

SAM

John Peck

JOHN

asian

TONI 

 

man

 

MICHAEL

“I'm a real fan of Homease. Thank you for the great service.”

"My kudos to your customer support team for addressing my problem with speed.” “The representative who helped me was very, very helpful, and provided me with lots of information. She made my day.”

“I must say that dealing with the customer service department was fantastic.”

“Thank you so much for your help today! You were so kind and made everything easy. Appreciate your help and wonderful attitude."

“Your customer service rep was very kind and helpful. Thank you for your support."

Look for Good Home Warranty Reviews!

So often, home warranty companies don't do the minimum to ensure good home warranty reviews! Look for these minimum elements to ensure you are working with a reputable home warranty company

1. Underwritten Home Warranties

Homeowners should look for underwritten home warranty providers. The best home warranty companies are backed by insurance companies. If for some reason the home warranty company is unable to fulfill its obligation, then the insurer is committed to doing so. What's even more important is that an insurer will set a premium for the home warranty plan. Just like your home or car insurance, part of the premium paid is set aside to cover the costs of future repairs. Insurance companies employ scary smart actuaries that look at the expected frequency of failure (how often a product fails at a certain age, in a certain environment) and severity of the repair (what it will cost to fix it). The frequency X the severity, called loss cost, is what the insurer expects to pay out over time to cover its costs, so is what is reserved to insure future claims are paid. 

Consider a scenario, and sadly, a common scenario, where the home warranty company isn't insured and aren't experienced with service delivery. They don't know how to estimate their loss costs, and don't reserve funds to cover future repairs, operating on a cash basis. If they run out of cash, your repair doesn't get covered. OUCH.

best home warranty company

2. Compliance is Critical for Great Home Warranty Reviews!

Look for Home Warranty Companies that are compliant with state licensing and insurance requirements. 

Home warranty companies are regulated by some US states. Look for home warranty companies that do not skirt these requirements. 

In those states, home warranty companies must register with the state and become licensed by the state in order to sell and perform services there, and also often put up financial securities in the form of an insurance policy, cash or bonds. There are many home warranty companies in the market that opt to either bypass these state requirements (Oklahoma Regulator Says Unlicensed Home Warranty Company Not Paying Claims) or simply operate in unregulated states. What does this mean for homeowners? Non-compliant home warranty companies are hard to hold accountable. If they're not licensed with the state or haven't put up any financial securities, it's hard for a homeowner to get satisfaction if the home warranty company denies their claim or fails to perform service adequately.

3. Coverage Options are Best

Look for home warranty companies offer extensive coverage that provides homeowners with the protection and repair plans that cover homes from wall to wall. 

Home warranty protection covers the cost of appliance repairs and repairs to home systems in a residential home.

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The best home warranty companies offer home warranties  that can be billed annually, quarterly or monthly.  Some home warranties simply cover appliance packages which include the kitchen and laundry appliances, while the best home warranty plans cover additional fixtures, such as HVAC or boilers, or water heaters. Others cover home systems as well, such as:

  • Air conditioning and heating, duct work
  • Electrical
  • Plumbing and Stoppages
  • Water Heaters
  • Doorbells
  • Smoke Detectors
  • Ceiling Fans
  • Central Vacuums
  • Garage Door Openers
  • Built-in Food Centers
  • In ground Pools and Spas
  • Well Pumps
  • Water Softeners
  • Septic System Plumbing

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4. Innovation is Key

Pay attention to home warranty companies that are innovative. The home warranty industry has stagnated, though the consumer products industry is experiencing an evolution. With emerging technologies like IoT and 24x7 connectivity through smart devices being adopted at increasing rates by homeowners, the way that homeowners buy products, how they communicate with product manufacturers and service providers and the way that they evangelize or demonize a product, a service, or an experience has also evolved. Homeowner expectations of home warranty companies is vastly different than it was just a few years ago. 

The structure of home warranty plans is stale. Home warranty offerings have not kept up with changing consumer households. For example:
  • Most home warranties do not cover the vast array of technology products now in the home such as mobile devices, laptops, tablets, wireless devices, etc.
  • Current home warranties offer narrow coverages, which today consist of only repair/replace services on major appliances, HVAC, plumbing and electric.

The best home warranty companies, like HomEase, offer expanded types of device repair & maintenance options, such as repair for the a whole host of products like TVs, mobile devices, laptops, tablets, wireless devices. They also offer online/call-in technical support services for homeowners needing assistance with networking or setting up technology devices, and even product set-up & installation, discounts on one-off event repair services for products that are not covered by a HomEase home warranty contract and even healthy home maintenance services.

HomEase is the best home warranty company because we understand that homeowners are looking for more than simple appliance repair and home system coverage. 

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5. Professionally Managed Service Networks are Not Optionalshutterstock_306278513

OnPoint Warranty relies on our vetted, contracted third-party service network to provide repair, maintenance and other services to homeowners under HomEase home warranty plans. OnPoint’s team of service experts have recruited, vetted, managed, dispatched and reimbursed mobile, appliance and electronics service providers for decades. Working with best-of-class service administration processes, and the latest in omni-channel service administration technology, our network delivers the best customer service experiences for homeowners in the US and beyond. The OnPoint team includes service veterans from the manufacturing, warranty, service and service technology spaces with a proven track record of driving value for their clients and great customer product service experiences for their consumers.
 

6. You need a Home Warranty Company Focused on CX

The OnPoint team has 65+ years of service administration management, creating processes and infrastructure designed to strategically ensure improvement in customer experience throughout the product service lifecycle. As a best in class home warranty company, our product HomEase, is designed to be different. We aren't like other home warranty companies that focus on saying no. We strive to say yes! HomEase offers homeowners:
  • Higher claim limits
  • Clear and transparent terms and claim limits
  • Quick entitlement
  • Professional repair service
  • Complementary services and protection plans
  • Added value for homeowners

When looking at home warranty reviews, the best home warranty reviews will be given to home warranty companies with can check all of the boxes above!

Check out our home warranties, extended electronics warranties and on demand services by clicking below!

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Frequently Asked Home Warranty Questions

 

What is a Home Warranty?

A home warranty is an annual service agreement that helps defray the expense to repair covered home system components and appliances when they break down due to normal wear and tear. 

When you request service, you'll pay a deductible to initiate the service request. 

We will schedule an appointment with a licensed, independent contractor with you to determine the issue. If the problem is covered by your home warranty, HomEase Customer Advocates will direct the contractor to repair or replace your covered item subject to the terms and conditions of the home warranty.

How is a Home Warranty different from homeowners insurance?

Homeowners insurance covers loss from incidents like fire, storms or vandalism. Home warranties pay for the cost to repair covered appliances and home systems. The coverage provided by a home warranty and homeowners insurance does not overlap but they do complement one another to provide comprehensive protection.

What does a Home Warranty cover?

A home warranty covers systems like central air conditioning, heating, plumbing, electrical, and water heaters as well as appliances such as refrigerators, stoves, washers and dryers.

What doesn’t a Home Warranty cover?

Home warranties don’t cover the costs to bring out-of-code systems into compliance, structural modifications, modifications to existing equipment, secondary damage and cosmetic issues are examples of items that may not be covered.

What's a deductible?

With a Home Warranty you pay an annual fee for the warranty. You pay a set deductible (fee) for each service call you request. The fee is collected prior to sending out a service professional to complete the request and the remainder of the bill is sent directly to HomEase by the contractor. The deductible keeps our costs down, so keeps your renewal costs down. You have no other of-pocket expenses!

Can I view a sample contract?

You can view a sample contract here. However, keep in mind that contracts and coverage vary from state to state.

When can I start using my plan?

You can start requesting service 30 days after you buy your warranty.

How do I file a claim?

When a covered item breaks down, request service by calling 833.FIX.HOMZ 

Your HomEase Customer Advocate will collect your deductible and coordinate a day and time to have a service professional come to your home. 

Your service professional will diagnose your problem and if it's covered by your home warranty, the technician will repair or replace your covered item subject to limitations and exclusions.

Are there any exclusions to my contract or limits to my coverage?

Yes. We cover breakdowns that occur due to normal wear and tear. We don’t cover damage. See how it works in this video. 

In addition, other exclusions and limitations may apply. See a sample terms and condition above.

How long does my contract last?

The standard home warranty on an existing home can be from 1- 3 years with renewals up to a certain date.

How do I request service?

Once your coverage begins, you can request service by calling 833.FIX.HOMZ.

Is there a limit to the number of repairs during my contract term?

No. We do not place a limit on the number of covered repairs, although some coverage limitations and exclusions, such as dollar amount caps, may apply.

How long until my covered item is fixed?

There are many factors that affect how long it will take for your covered item to be fixed (such as parts availability). However, since we’ve recruited our network ahead of time, our goal is to dispatch your job when you call and get the contractor out within 24 hours.

Who are the service professionals that HomEase sends out to customer’s homes?

We use licensed, independent contractors from our contracted repair network. They’re managed to specific customer service and repair metrics. And they’re reevaluated on a job by job basis. Our goal is to provide the best customer service experience possible. If a contractor falls off, he or she is out.

We thought the issue was fixed, but it’s not. What now?

We offer a 60-day warranty of work on repairs. The tech or a new one will be sent back out to get the job done.

Can I purchase coverage for my pool or outside utility line?

Yes. You can add coverage for your pool, in-ground spa or utility lines to any of our plans.

Doesn’t a manufacturer's warranty cover the same things a home warranty does?

A manufacturer's warranty typically covers the failed part of a single appliance or system, but it doesn't always cover the cost of the labor or repair. A home warranty pays to repair covered appliances and home systems that break down due to normal wear and tear outside the manufacturers’ warranties.

Can I cancel?

Yes, you can cancel at any time.

If you cancel your contract within the first 30 days of your coverage, we'll refund your contract fees minus any service and claims incurred.

 If you cancel your contract after 30 days, you'll receive a pro-rated refund of your contract fees for the rest of the contract term less any service or claims costs incurred. Terms may vary by state.

How do I cancel my Contract?

To cancel your contract, please call 833.FIX.HOMZ

Ready to Try HomEase?

See how a HomEase can make it HomEase-y to protect and repair all the products in your home.

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